Cancellation and Refund Policy

A traveler may cancel a reservation according to the cancellation terms of the travel service provider(s) they selected. In some cases, booking cancellation can be made in case of:

• Airlines.
• Hotels.
• Holiday packages.
• Transportation suppliers.
• Seasonal holiday packages

We encourage the clients to get acquainted with the rules for cancellation.

These will be handled in line with the cancellation and airline rules. Some flight tickets cannot be cancelled or might only be partially or totally refunded depending on when the cancellation is made.

Travelers should be advised:

• Refund eligibility is subject to airline requirements.
• These bookings can even be cancelled after making payments.
• Some promotional airfares may not be eligible for refunds.
• Airlines may have different times for processing refunds.
• The airline refunds approval decision is not made by TripZAdviser.

Hotel cancellations are subject to individual hotel's cancellation policies.

Some Hotels provide:

• No cost for the postage and handling required during that time.
• Post booking Cancellation and Refund Information.
• Special offers that are non-refundable.

It is important for the client to make a call to the hotel owner so as to learn about the guidelines concerning cancellations.

Holidays packages include multiple services such as transportation, accommodation, sightseeing and flights.

Cancellation charges of packages are based on:

• Time of cancellation.
• Supplier policies.
• Seasonal demand.
• Cancellation of bookings of non-refundable parts.

After confirmation some items in the packages may be unable to be refunded.

Refunds are normally made via the method of payment used when booking. As regards refund policy, it could be determined by the bank, payment systems, airlines and travel partners. It takes a few working days based on the mode of payment.

There may be no refunds for the following situations:

• Delay or cancellation of flights because of late arrival.
• It will automatically reject cases in which the visa is not covered.
• Not providing travel documents required.
• No-show bookings.
• Booking promotions that are non-refundable.
• Forces which cannot be prevented during operation.

The holiday plans may get interrupted due to some unpredictable causes such as weather circumstances, natural calamities, politics, or strike. In case you are in this predicament, it may be that the providers have different criteria for determining whether a refund should be made.

At the very least, TripZAdviser will endeavour to assist vacationers with all their travel problems.

There will be charges when changing travel plans because there are certain policies governing the availability of services.